At MIS, our extensive experience in crafting IT support contracts around the needs of our clients and then successfully fulfilling them, can help you determine the extent and cost of your support needs. Our service contracts represent our serious commitment to the success of our clients. We can provide contract IT Support for the following missions:
- IT management
- IT maintenance
- IT installations
Our contracts are written with clarity and end goals in mind. They clearly define:
- The period of the contract
- Termination options
- What is required to keep the contract in force
- Changes and the number of support hours provided
- What will be supported
- Equipment
- Software
- Tasks
- Response times
- Response processes
- Exclusions
- Complaint/dispute resolution
